Bartłomiej Żak

Work Experience

Receptionist Grecian Bay 5* Hotel, Cyprus

2019-2020

• Efficient, professional and friendly guest service by:
• Providing information on the availability, standard and equipment of hotel rooms.
• Greeting hotel guests; answering any questions or concerns.
• Responding to customer complaints and eliminating them as soon as possible.
• Completing cashier and bookkeeping responsibilities.
• Informing customers about payment methods and verifying their credit card data.
• Providing a range of services offered by the hotel and outside parttners (guides, leisure services, cultural events etc.).

Concierge Raffles Europejski Warsaw 5* Hotel, Poland

2018-2019

• Professional and friendly service for luxury class hotel guests while maintaining the highest standards of the Raffles brand.
• Maintaining and developing effective communication with service providers.
• Establishing new contacts with service providers and building a reliable base of subcontractors.
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided either by the hotel or outside partners.
• Creating departmental procedures along with their implementation.
• Administrative organization of the department's work.

Concierge SpecialistEurop Assistance Polska, Poland

2015-2016

• Concierge services for private banking clients.
• Realization of clients requests according to their needs and in accordance with their entitlement service.
• Participation in company and departmental projects to increase work efficiency.
• Establishing new contacts with service providers and building a reliable base of subcontractors.
• Analyzing the needs and interests of customers and proactively presenting proposals to spend time (using the knowledge gained during telephone calls, e-mail correspondence and the CRM system).
• Checking and correcting records systems (in terms of content, stylistic, compliance with the program and the requirements of the customer).
• Monitoring attractive calendar of events in the entertainment industry related to sport, music, theater, automotive.
• Taking care of the high quality of services and presenting ideas for process improvement to the supervisor.

Bell Attendant/Concierge Hyatt Regency Warsaw 5* Hotel, Poland

2011-2015

• Transportation requests upon the guests requests.
• Reservation of hotels, plane tickets, restaurants, events etc.
• Organization of conferences and corporate events.
• Marketing cooperation in the field of tourism and transport.
• Maintaining good contacts with business partners and creating cost estimates.

Recepcjonista Vrissiana 4* Hotel, Cyprus

2011-2011

• Efficient, professional and friendly guest service.
• Checking in / out and charging guests for the stay, accepting cash and non-cash payments, issuing invoices and PFs.
• Ongoing sale of accommodation, making and checking reservations, arranging the dates of stay at the hotel with the guest.
• Reporting and recording defects and damage resulting from use or caused by guests in the notebook.

Foundriser MT Marketing, Poland

2010-2010

• Active fundraising for charities.
• Learning sales strategies.

Luggage Porter Andel's 4* Hotel, Poland

2010-2010

• Providing information about the hotel, the town and the surrounding area.
• Fulfillment of small guest orders.
• Luggage services.

Luggage Porter/Concierge The Westbury 5* Hotel, UK

2007-2009

• All issues related to the work of Porter and Concierge.

Przedstawiciel Handlowy D.L.A Partners

2006-2007

• Realization of the assumed sales plans and margin budget.
• Active acquisition of customers.
• Business meetings and negotiations with clients.

Storekeeper Dimark Ltd., UK

2005-2006

• Repackaging of various types of products as well as delivering products to the outside shops.